We take your privacy seriously. Find out how Gempak9 manages and protects your personal data at every step.
Our Commitment to Your Privacy
Six core data protection principles that Gempak9 practises every day
All personal information you submit is encrypted using 256-bit SSL technology, the same standard used by major banks in Malaysia. No third party can read or intercept your data during transmission.
Only authorised staff may access your data, and every access is logged and strictly monitored. We use multi-factor authentication to ensure only verified parties can view sensitive information.
Gempak9 will not sell, rent, or share your personal information with any third party for marketing purposes without your consent. Your data is not a product — it is a responsibility we take seriously.
Your data is stored on certified servers protected by layered firewalls. We conduct regular security audits and keep our systems up to date with the latest online gaming industry standards.
You have the right to access, update, or request deletion of your personal data at any time. Contact our support team and we will process your request within the timeframe required by applicable law.
Our privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay up to date with legislative developments to ensure our practices remain lawful and accountable to all members.
Welcome to the official gempak9 website. We understand how important your privacy is, and we take this responsibility very seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use our platform at gempak9.win.
This policy applies to all registered members and visitors using any part of the Gempak9 platform, including the website, mobile app, and all related services. By using our services, you agree to the practices described in this policy.
We encourage you to read this policy carefully. If you have any questions or concerns, our support team is ready to assist you at any time. Gempak9 will update this policy from time to time to reflect changes in our services or legal requirements, and members will be notified when significant changes occur.
Gempak9 collects several types of information depending on how you interact with our platform. This information is divided into two main categories:
| Type of Information | Example | Primary Purpose |
|---|---|---|
| Account Information | Full name, phone number, email, date of birth | Registration, identity verification, notice delivery |
| KYC Information | MyKad copy, facial photo, proof of residence | Anti-money laundering (AML) compliance |
| Financial Information | Bank account number, deposit & withdrawal records | Secure and transparent payment processing |
| Technical Data | IP address, device type, browser, location | Account security, fraud detection, UX improvement |
| Behavioural Data | Games played, session duration, login frequency | Personalise your experience, responsible gaming |
We only collect information that is genuinely necessary to provide our services effectively and to meet regulatory requirements. We do not collect excessive or irrelevant data beyond the stated purposes.
The data we collect is used responsibly for the following purposes:
Gempak9 uses real-time unusual activity detection technology. If our system detects a login attempt from an unrecognised location or device, you will be notified immediately via SMS or email. This is part of our commitment to keeping your account secure even while you sleep.
Gempak9 does not sell or hand over your personal information to third parties indiscriminately. However, there are certain situations where we need to share information for the sake of platform operations and security:
Any third parties we share information with are bound by strict confidentiality agreements and are only permitted to use that data for specified purposes.
The Gempak9 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and keep your session running smoothly.
Types of cookies we use:
You can manage cookies through your browser settings at any time, but please note that disabling certain cookies may affect your experience on the Gempak9 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of these rights, please contact our support team. We will process your request within a reasonable timeframe and inform you of the action taken.
Gempak9 retains your personal data for as long as your account is active or as long as needed to provide services to you. The following are our general guidelines:
Once the defined retention period has lapsed, your data will be securely deleted or anonymised in accordance with established procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
The gempak9 Data Protection Officer (DPO) can be reached via our official email at the following address:
We aim to respond to all privacy-related enquiries within 5 business days. For more complex cases, we will inform you within that timeframe of the estimated time needed to resolve your request.
Join millions of members who trust gempak9 as their preferred online entertainment platform. Your privacy is protected, your experience is secured.