Terms and Conditions Gempak9 — Member Rights and Responsibilities on the Platform

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Gempak9" or "Platform" refers to the website gempak9.win and all related digital services, including the iOS and Android mobile apps.
• "Member" or "You" refers to any individual who has registered an account and is using gempak9 services.
• "Account" refers to the personal user account registered on the gempak9 platform.
• "Wallet" refers to the digital balance in a member's account used for deposits, wagering, and withdrawals.
• "Bonus" refers to any bonus credits, free spins, or other rewards granted by gempak9 to members.
• "KYC" (Know Your Customer) refers to the identity verification process that members must complete before their first withdrawal.
• "Wagering" refers to any gaming activity involving real-money betting on the gempak9 platform.

Gempak9 reserves the right to update these definitions from time to time without prior notice, and the latest version shall prevail.

To register and use gempak9 services, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above at the time of registration. gempak9 enforces strict age verification, and any account proven to belong to a minor will be terminated immediately.
• Registering as an individual and not on behalf of a corporate entity, unless with specific written authorisation from gempak9.
• Providing true, accurate and up-to-date personal information during registration. False information is grounds for account termination.
• Register Only one account only per individual. Registering multiple accounts is strictly prohibited.
• Not included on the self-exclusion list of any responsible gaming program.

The registration process involves completing an online form, verifying your phone number and email, and a one-time KYC process requiring submission of a copy of your identity card. This information is securely stored using industry-grade encryption.

Gempak9 supports a range of safe and trusted payment methods for the convenience of members across Malaysia. All financial transactions are processed through an integrated payment system with 256-bit SSL encryption.

Accepted Deposit Methods:

• FPX (Malaysia Online Banking)
• DuitNow Transfer
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• Regular Bank Transfer

Withdrawal Policy:

• Withdrawals are only processed to the account or e-wallet registered under the same member's name.
• The minimum withdrawal limit is MYR 10 for e-wallets and MYR 20 for FPX.
• Processing time for DuitNow and e-wallet withdrawals is between 1 and 5 minutes.
• FPX withdrawals may take up to 30 minutes.
• Gempak9 does not charge any processing fees for withdrawals.
• The first withdrawal requires a completed KYC verification.

Gempak9 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to specific conditions stated alongside each promotional offer.

General Terms for All Bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the relevant promotional terms.
• Deposit bonuses are subject to the wagering requirements stated in each promotion's terms.
• Gempak9 weekly VIP cashback do not have wagering requirements and can be withdrawn directly.
• Gempak9 reserves the right to withdraw or cancel bonuses if there is evidence of misuse, fraud, or breach of terms.
• Bonuses may not be transferred between accounts or converted directly to cash except through the designated conversion process.

Any attempt to abuse the bonus system, including opening multiple accounts or using automated software, will result in the cancellation of all bonuses and account termination without a refund.

All games available on the gempak9 platform use a random number generator (RNG) that has been independently audited to ensure full fairness for all members.

• All game results are final. No appeals can be made based on assumptions that the outcome should have been different.
• In the event of a technical failure during an active round, winnings will be calculated based on the stored server records and not based on the member's screen display.
• The minimum and maximum betting limits for each game are stated in the respective game information and may vary according to the member's VIP level.
• Gempak9 is not responsible for any loss of internet connection on the member's end that occurs during an active game round.

Members are fully responsible for keeping their login credentials secure. Gempak9 will never ask for your password through any communication channel.

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious activity or unauthorised access to the gempak9 support team immediately.

Gempak9 is not responsible for any losses arising from the sharing of account credentials or a member's negligence in safeguarding their account.

Gempak9 expects all members to engage on this platform in a responsible, respectful, and lawful manner.

Strictly Prohibited Activities:

• Use of any automated software, bots, scripts or third-party tools to play games or manipulate the system.
• Attempts to exploit bugs or vulnerabilities in the gempak9 system. Any bugs discovered must be reported to our technical team.
• Money laundering or any illegal financial activity using the gempak9 platform.
• Collusion between members in Live Casino games or games involving player-to-player interaction.
• Use of a credit card or third-party bank account for deposits or withdrawals.
• Providing false information during registration or the KYC process.

Gempak9 reserves the right to suspend or close any member account under the following circumstances:

• Breach of any section within these Terms and Conditions.
• Suspected fraud, use of false identity, or illegal activity.
• Failure to complete the KYC process within the specified period.
• Instructions from the relevant authorities.
• Account inactive for more than 12 consecutive months.

If an account is closed at the member's own request, the valid wallet balance will be returned after deducting any bonus whose requirements have not yet been fulfilled. The balance refund process typically takes 3 to 7 working days.

Gempak9 is not liable for any direct, indirect, consequential, or incidental losses that may arise from use of this platform, including:

• Losses incurred in games that are part of the inherent risk of betting activities.
• Service disruptions due to scheduled maintenance or events beyond our control.
• Losses arising from unauthorised access to a member's account due to the member's own negligence.
• Data damage or loss caused by circumstances beyond gempak9's control.

Gempak9's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

Gempak9 takes its responsibility in promoting healthy and responsible gaming seriously. We believe entertainment should remain entertainment, and we are committed to helping members stay in control of their gaming activity.

• Members can set daily, weekly, or monthly deposit limits in their account settings at any time.
• Temporary self-cooling-off options are available from 24 hours up to 6 weeks.
• A full self-exclusion programme is available for members who need a longer break.
• Gempak9 does not permit active promotions to members who are in a self-exclusion period.

If you need assistance related to gambling addiction, please visit the Responsible Gaming us for support resources and further information.

Gempak9 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being published on this website.

For material changes, Gempak9 will endeavour to provide advance notice to members via their registered email or in-app notification at least 7 days before the changes take effect.

Continued use of the gempak9 platform after changes take effect is considered acceptance of the updated terms by the member. If you disagree with the changes, you may close your account and withdraw your valid balance.

These Terms and Conditions are governed and interpreted in accordance with the laws and regulations in force within the jurisdiction where gempak9 operates. gempak9 operates under the license and regulations set by the relevant authorities.

Any dispute arising in connection with the use of the gempak9 platform shall first be resolved through our internal complaints process. Members may submit a complaint to the gempak9 customer support team, who will endeavour to resolve it within 5 working days.

If a resolution cannot be reached through the internal process, both parties agree to refer the dispute to a mutually agreed independent arbitration body before bringing the case to court.

The Bahasa Melayu version of these Terms and Conditions is the authoritative version. Should any conflict arise between a translated version and the original, the original version stored in the gempak9 database shall take precedence.